Freshdesk

Add a customer to Freshdesk with name, email, phone, and company so the agent can tie every future ticket to the right person.

Append a private or public note to an existing Freshdesk ticket, keeping all context in one place without reopening a conversation.

Permanently remove a contact record from Freshdesk, useful for GDPR erasure requests or deduplication cleanup.

Register a new company account in Freshdesk so all contacts and tickets from that organisation are grouped together.

Fetch a single Freshdesk contact record by ID or email to read their profile, tags, and recent ticket history before acting.

Create a new discussion forum inside Freshdesk's self-service portal to host product-specific Q&A or feature request threads.

Retrieve the full paginated list of contacts from Freshdesk for bulk analysis, segmentation, or export.

Add a top-level category to Freshdesk's community forum to organise discussions by product area, team, or topic.

Modify an existing Freshdesk contact's fields — plan tier, tags, phone, or custom attributes — to keep the record current.

Post a new topic thread inside a Freshdesk forum category to seed community discussions or announce known issues.

Open a new support ticket in Freshdesk with subject, description, priority, and assignee set from the triggering event.

Create a support ticket via the general API endpoint, accepting any Freshdesk-supported field combination for flexible intake flows.

Permanently delete a Freshdesk ticket by ID, used for test data removal or court-ordered record deletion.

Add a new contact via the general Freshdesk API endpoint, supporting extended field mappings not available in the typed resource endpoint.

Retrieve a single Freshdesk ticket by ID to read its status, notes, requester, and conversation history before deciding the next action.

Modify ticket fields — status, priority, assignee, tags, or custom attributes — via the general API endpoint for maximum flexibility.

Pull the paginated list of Freshdesk tickets filtered by status, agent, or date for bulk reporting, triage, or backlog review.

Edit a specific Freshdesk ticket's fields via the typed resource endpoint, ideal for status transitions and assignee changes.

Search Freshdesk contacts by email, phone, or name to locate an existing record before creating a duplicate.

Retrieve a Freshdesk ticket directly by its numeric ID, the fastest lookup when you already know the reference number.

Fires the moment a ticket is created in Freshdesk, capturing the subject, requester, priority, and channel so the agent can act before any rep even opens the queue.

Fires when a new contact record is created in Freshdesk, giving the agent the contact's email, company, and tags to kick off an onboarding or enrichment sequence.

Fires when a note — public reply or private comment — is added to a Freshdesk ticket, letting the agent react to new information without polling.

Fires whenever a Freshdesk ticket's fields change — status, priority, assignee, or custom attributes — so the agent can react to every transition in the support lifecycle.

Fires when any field on a Freshdesk contact record is modified, enabling the agent to propagate changes to connected systems or trigger lifecycle workflows.

Fires when a new company record is created in Freshdesk, letting the agent enrich it with CRM data and configure routing rules before the first ticket arrives from that organisation.

Fires specifically when a Freshdesk ticket's priority field is updated, allowing the agent to trigger escalation or de-escalation actions the moment urgency shifts.