ServiceNow

Fetch every Business Service record from your ServiceNow instance so the agent can map the full IT service landscape before acting.

Open a new Incident record in ServiceNow with full field population — category, priority, assignment group, and short description.

Remove a test or duplicate Incident record permanently from ServiceNow — use only for records confirmed to be erroneous.

Retrieve a single Incident record by sys_id or number to inspect its current state, assignment, and work notes before taking action.

Modify any field on an existing Incident — state, assignment group, work notes, resolution code — without opening the ServiceNow UI.

List all Incident records matching a sysparm_query filter — state, priority, assignment group, or date range — in a single call.

Submit a new Normal, Standard, or Emergency Change Request in ServiceNow with risk assessment, implementation window, and assignment group pre-filled.

Retrieve all published Service Catalog items so the agent can identify available services before submitting a request on a user's behalf.

Submit a Service Catalog Request on behalf of a user, passing all required variables and triggering the downstream fulfillment workflow.

Return all active members of a ServiceNow User Group — by group name or sys_id — so the agent can route, notify, or validate assignment.

Fetch all pending or completed Approval records for a given Change Request, Catalog Request, or other approval-gated record.

Set an Approval record to 'Approved' state programmatically — useful for automated sign-off on pre-validated Standard Changes.

Set an Approval record to 'Rejected' state and add a mandatory rejection reason — blocking the associated change or request from proceeding.

Publish a new Knowledge Article to a ServiceNow KB category — converting resolved incidents, runbooks, or escalation notes into searchable self-service content.

Search the CMDB for Configuration Items by name, class, or attribute to map infrastructure dependencies before incidents or changes.

Open a Problem record in ServiceNow to investigate the root cause behind one or more recurring Incidents — linking them for traceability.

Invoke a named server-side Script Include on the Now Platform to execute custom business logic without leaving the Actionist workflow.

Fires the moment a new Incident record is inserted in ServiceNow, giving the agent an immediate hook to classify, enrich, and route the ticket.

Fires whenever any field on an Incident record changes, enabling the agent to react to state transitions, reassignments, or work-note additions in real time.

Fires when an Incident's state transitions to Resolved, triggering post-resolution actions like customer notification, knowledge capture, and SLA recording.

Fires when all required approvals on a Change Request are granted, allowing the agent to trigger deployment pipelines, notify implementation teams, and schedule downtime windows.

Fires when a new Problem record is created in ServiceNow, enabling the agent to begin root-cause investigation coordination immediately.

Fires when a user submits a Service Catalog Request, giving the agent a hook to validate the request, route approvals, and kick off fulfillment steps in parallel.

Fires when a Knowledge Article transitions to Published state, letting the agent distribute the new content to relevant teams and update internal tooling.

Fires when a Configuration Item record is created, updated, or retired in the CMDB, enabling the agent to enforce data quality and propagate changes downstream.