Intercom

Register a net-new company record in Intercom so the agent can attach contacts, conversations, and notes to a tracked account from day one.

Attach an internal note to an Intercom conversation or contact so the agent can document context, handoff details, or investigation findings that only teammates see.

Fetch the full profile of a single Intercom company — plan, MRR, user count, custom attributes — so the agent can reason about account health before acting.

Apply a named tag to an Intercom contact so the agent can segment, route, or trigger downstream automations based on that label.

Retrieve the full list of Intercom companies so the agent can scan, filter, and act across your entire customer base in a single sweep.

Publish a new Help Center article in Intercom so the agent can convert recurring support answers into searchable, self-serve documentation without a human editor.

Patch an existing Intercom company record — plan, MRR, custom attributes, or name — so the agent keeps account data in sync with your source of truth without manual edits.

Open a new outbound conversation in Intercom on behalf of a contact so the agent can proactively reach customers — not just wait for inbound messages.

Retrieve all contacts associated with a specific Intercom company so the agent can act on the full account roster, not just a single contact.

Fire a custom behavioural event against an Intercom contact so the agent can track meaningful actions from external systems and power event-based message sequences.

Add an anonymous or partial-profile visitor to Intercom as a lead so the agent can begin tracking and qualifying them before they become a named contact.

Upsert a company in Intercom — creating it if it doesn't exist or patching it if it does — so the agent keeps your account roster current without duplicate-creation risk.

Remove a lead record from Intercom so the agent can clean up duplicates, bounced emails, or disqualified prospects and keep the CRM surface accurate.

Open a tracked Intercom ticket for a customer issue so the agent can log bugs, feature requests, or escalations with full context attached from the start.

Fetch the full profile of a single Intercom lead — email, UTM source, custom attributes — so the agent can personalise outreach before converting them.

Strip a tag from an Intercom contact so the agent can exit them from a segment, suppress a campaign, or update their status after a qualifying event.

Retrieve the full leads list from Intercom so the agent can audit pipeline coverage, re-score prospects, or trigger bulk outreach sequences.

Send a reply into an open Intercom conversation on behalf of the team so the agent can draft responses, share status updates, or close threads without a human typing each word.

Patch an existing lead's attributes — email, name, UTM source, custom fields — so the agent can enrich and qualify leads as new data arrives from external sources.

Inject an inbound message into Intercom as if it came from a contact so the agent can route external signals — emails, form submissions, webhook events — into the Intercom inbox automatically.

Add a named, identified user to Intercom with their email and attributes so the agent can start tracking their activity and sending targeted messages immediately.

Dispatch an outbound message directly to an Intercom contact so the agent can proactively reach specific users without opening a full conversation thread.

Remove a user record from Intercom to comply with deletion requests, GDPR right-to-erasure workflows, or deprovisioning after account cancellation.

Apply or strip a tag on an Intercom company record so the agent can manage account-level segments, routing rules, and campaign eligibility dynamically.

Fires when an email address is added to an existing Intercom lead, letting the agent immediately enrich the record or kick off email-based sequences.

Fires when an anonymous or partial-profile Intercom lead becomes an identified user, signalling that the visitor has authenticated or completed signup.

Fires whenever a brand-new lead record is created in Intercom, giving the agent the earliest possible hook to qualify and route the prospect.

Fires when a contact sends a reply in an Intercom conversation, allowing the agent to react to inbound messages in real time without polling.

Fires when any tag is applied to an Intercom lead, enabling the agent to react to segmentation changes the moment they happen.

Fires when a customer submits a satisfaction rating on a closed Intercom conversation, giving the agent an immediate signal on support quality.

Fires when Intercom's Fin AI generates a summary for a conversation, letting the agent use that digest as structured input for routing, logging, or escalation decisions.

Fires every time an Intercom conversation is closed, giving the agent a clean hook to log resolutions, trigger surveys, or update linked systems.

Fires when a new company record is created in Intercom, letting the agent kick off account-level onboarding and CRM synchronisation immediately.

Fires the instant a new inbound conversation is created in Intercom, giving the agent the earliest hook to classify, enrich, and route the message before a human touches it.