2Chat

Add a new contact to your 2Chat address book, capturing the WhatsApp number, name, and custom labels so the agent can personalise every future message.

Create a new product collection in your WhatsApp Business catalogue so customers browsing your WhatsApp storefront see a fresh, organised category.

List a new product inside a WhatsApp Business catalogue collection, complete with name, price, and image URL, so buyers can discover and tap through to purchase without leaving WhatsApp.

Remove a product collection from your WhatsApp Business catalogue to keep the storefront clean when a category is retired or reorganised.

Remove a specific product listing from the WhatsApp Business catalogue so discontinued or out-of-stock items never appear as purchasable to browsing customers.

Update an existing WhatsApp Business catalogue collection's name or details so your storefront stays accurate when a category is renamed or repositioned.

Update a product's name, price, description, or image inside the WhatsApp Business catalogue so listings stay current without requiring a manual storefront session.

Verify whether a given phone number is registered on WhatsApp before sending a message, preventing failed deliveries and keeping your contact quality high.

Post an image, video, or document to a WhatsApp group, letting the agent distribute rich content to multiple recipients in a single API call.

Deliver a text message to all participants in a WhatsApp group simultaneously, ideal for announcements, alerts, and team briefings that need instant, broad reach.

Send an image, audio clip, video, or document directly to an individual WhatsApp contact, enabling the agent to deliver rich, personalised content at scale.

Dispatch a text message to any individual WhatsApp number, giving the agent a direct, high-open-rate channel for notifications, confirmations, and follow-ups.

Publish an image as the active WhatsApp status for a business number, letting the agent keep the account's public face aligned with campaigns or announcements without a manual phone session.

Update the profile photo for a 2Chat-connected WhatsApp number, so the agent can keep branding consistent across seasonal campaigns or after a rebranding event.

Update the WhatsApp status (the availability text under the profile name) for a connected number, letting the agent surface real-time context like office hours or service disruptions.

Post a text-only WhatsApp status update visible to all contacts watching the business number's story, ideal for announcements that don't require a graphic.

Upload a short video clip as the active WhatsApp status for a business number, giving the agent the ability to push motion content to watchers without a manual phone upload.

Retrieve all product collections currently listed in the WhatsApp Business catalogue so the agent can audit, compare, or route decisions based on what categories already exist.

Fetch the product listings inside a WhatsApp Business catalogue collection so the agent can verify stock, pricing, or content accuracy without a manual storefront inspection.

List all WhatsApp groups the connected number belongs to so the agent can target the right group for a broadcast, poll participant counts, or route messages intelligently.

Retrieve the full member list for a specific WhatsApp group so the agent can personalise group messages, count active members, or sync participants with an external CRM.

Fires when an inbound WhatsApp or virtual-number call to the connected account ends, delivering the caller details, duration, and outcome so the agent can log and follow up instantly.

Fires when an outbound call placed through a 2Chat-connected number finishes, delivering call metadata so the agent can update records and schedule next steps automatically.

Fires whenever a call transitions through a state change — ringing, connected, on hold, or ended — giving the agent real-time awareness of active call events on the connected number.

Fires the moment a WhatsApp voice or video call arrives on the connected number, letting the agent capture the event and react before or after the call is answered.

Fires when any new message arrives on the connected WhatsApp number, whether text, media, or template reply, and can be filtered by sender or keyword to scope reactions precisely.

Fires after 2Chat converts an incoming WhatsApp voice note to text, delivering the transcript so the agent can parse intent and respond without a human listening to each audio clip.

Fires when an outgoing WhatsApp call is initiated from the connected number, letting the agent start logging the call or prepare context before the call is answered.

Fires when any participant posts a message in a WhatsApp group the connected number belongs to, enabling the agent to monitor, classify, and act on group activity at scale.

Fires when a new member joins a WhatsApp group the connected number manages, so the agent can deliver a personalised welcome and trigger onboarding flows automatically.

Fires when a member exits a WhatsApp group the connected number manages, letting the agent update records, trigger win-back flows, or log churn signals immediately.