2Chat

· #260 most-used

Your WhatsApp Business channel, run by agents

CRMMarketingCommunicationEcommerceAutomation

2Chat connects your existing WhatsApp Business numbers — or provisions virtual ones — to a full-featured messaging, calling, and commerce API. Once linked to Actionist, your agents can send and receive WhatsApp messages, manage business catalogues, handle voice calls, and react to group events in real time. Reach customers where they already are, at the speed of software.

Try 2Chat with Actionist Visit 2Chat

Average time saved

10 hours

per person · per month

≈ 1 workdays back

Eliminates manual work. Agents eliminate the manual work of copying CRM data into WhatsApp chats, sending individual follow-up messages, updating catalogue listings by hand, and checking missed calls for context before a callback.

Schedule

What your 2Chat agent runs on autopilot

A week of scheduled jobs your Actionist agent will execute on your behalf.

28Scheduled jobs

7Agents at work

24/7Always on

Agents

Wed–Fri

Wed

Thu

Fri

10a

11a

12p

Multi-app workflows

2Chat × every other app you use

End-to-end automations that span multiple apps — each one a real business outcome.

6Workflows

9Apps spanned

~51 hrsSaved / week

6Personas served

For customer success

Featured4 apps

WhatsApp-first support onboarding

When a new customer email lands in Gmail confirming their account is live, your agent checks the contact's WhatsApp availability, then fires a personalised text message through 2Chat — welcome, next-step links, and the assigned CSM's name included — before alerting the support team in Slack and booking the kickoff call in Google Calendar. The customer hears from you on their most-used channel within two minutes of going live, not two days.

~15 hrs

Time saved for your team — every week, on autopilot

The flow

Trigger·When a Gmail confirmation email arrives for a newly activated account

Trigger

Step 1

Gmail

Detect new account activation email

read

Step 2

2Chat

Check contact's WhatsApp availability

write

Step 3

2Chat

Send personalised welcome WhatsApp text

write

Step 4

Slack

Alert CSM team with new customer details

write

Step 5

Google Calendar

Schedule kickoff call on CSM calendar

Result

Send personalised welcome WhatsApp textAlert CSM team with new customer detailsSchedule kickoff call on CSM calendar

The win

Saved per run

45 min

Runs / week

~20×

Customer hears from you in 2 min, not 2 days

Driven byCustomer Support Agent

ROI

Savings

What your team gets back — two angles: what you stop doing manually, and what that's worth.

Without Actionist

What you do manually today

With Actionist

What your agent runs for you

Sales
18 min / week
Manual WhatsApp follow-ups
Reps copy prospect details into WhatsApp and type individual follow-up messages after each call or demo — 18 minutes per day of context-switching and copy-paste.
Sales Agent
0 min
Agent fires personalised WhatsApp texts
After every call, the agent reads the CRM record and sends a personalised WhatsApp follow-up with the agreed next step — the rep's name attached, nothing forgotten.
Marketing
13 min / week
Catalogue update sessions
The marketing team logs into 2Chat manually to add, edit, or remove WhatsApp Business Products when campaign content or pricing changes — 13 minutes of interruptions per week.
Marketing Agent
0 min
Agent syncs catalogue on change
When a product or price changes in the source system, the agent edits the WhatsApp Business Product immediately — the catalogue stays current without anyone opening the 2Chat dashboard.
Customer Support
18 min / week
Missed-call manual callbacks
Support agents scan WhatsApp for unanswered incoming calls, note the numbers, and manually send a follow-up text — 18 minutes of reactive triage every week.
Customer Support Agent
0 min
Agent texts missed callers instantly
The moment an incoming call ends unanswered, the agent sends a WhatsApp text acknowledging the miss and offering a self-service booking link — no human has to read the missed-call log.
Human Resources
7 min / week
New-hire WhatsApp onboarding
HR manually adds new hires to WhatsApp groups and sends a welcome text with resource links — 7 minutes per hire that adds up across cohorts.
Human Resources Agent
0 min
Agent joins and welcomes automatically
When a new hire's profile is created, the agent verifies their WhatsApp number, adds them to the relevant cohort group, and sends a personalised welcome message with the first week's resources.
Finance
13 min / week
Invoice reminder copy-paste
The finance team copies overdue invoice details into WhatsApp messages and sends reminders individually — 13 minutes per week that grows with every aged receivable.
Finance Agent
0 min
Agent sends WhatsApp payment reminders
When an invoice turns overdue, the agent sends a polite WhatsApp text with the amount, due date, and a one-tap payment link — open rates on WhatsApp routinely exceed 90% versus email.
Operations
25 min / week
Broadcast list manual sends
Ops team exports a contact list, opens WhatsApp, and sends messages one by one or via a clunky CSV import — 25 minutes per broadcast campaign.
Operations Agent
0 min
Agent broadcasts from any data source
When a broadcast sheet is ready in Google Sheets, the agent sends each contact a personalised WhatsApp text and logs delivery status back to the tracker — 500 messages, zero manual sends.
Legal
6 min / week
WhatsApp compliance logging
Legal manually exports WhatsApp conversation logs for compliance audits or disputes, cross-referencing phone numbers with contract records — 6 minutes per incident.
Legal Agent
0 min
Agent logs every interaction automatically
The agent appends every WhatsApp message sent or received to the compliance log in real time, tagging each entry with the contact's CRM record so the audit trail is always current.

+ 100s of other 2Chat automations

Average monthly

10 hrs / person / month

Average monthly

10 hrs / person / month

Calculator

Calculate what your team saves

Team size

10 people

Hourly rate

$20 / hr

Hours saved / week

Hours saved / year

1,250

Annual ROI

$25,000

Based on 2Chat's typical team usage — the visible tasks plus a few other automations the agent runs: ~2.5 hrs / person / week of admin work automated.

Connect

How to plug 2Chat into Actionist

Pick the connection method that suits your environment.

The fastest path to your WhatsApp Business number. Install the 2Chat MCP server in one click and the agent gains full access to messages, contacts, groups, and the business catalogue through a permissioned handshake — no API keys to rotate, no webhook URLs to configure.

Open the Apps tab

Find 2Chat in the Apps library and click Connect. MCP is selected by default.

Authorise in 2Chat

A 2Chat OAuth window opens — log in with your 2Chat account and grant Actionist access to the WhatsApp numbers and business catalogue you want the agent to manage.

Test the connection

Actionist runs a read-only call to verify the handshake. You're ready.

Actions

21 actions your agent can call

Read and write operations available to your Actionist agent.

Triggers

10 events your agent can react to

Events your agent watches for, and the actions it kicks off in response.

Skills

Skills that pair with 2Chat

Reusable agent skills that work well alongside this app.

No paired skills curated yet. Add this app to your agent to discover what fits.

MCP servers

MCP servers that work with 2Chat

Connect Actionist to MCP servers built for or around this app.

No MCP servers indexed for this app yet.

FAQs

Questions about 2Chat + Actionist

Which WhatsApp numbers can I connect to Actionist via 2Chat?

You can connect any WhatsApp Business number that is already linked in your 2Chat account — both numbers you own and virtual numbers provisioned through 2Chat. The agent operates on whichever numbers you authorise during the connection step; you can add or remove numbers from 2Chat's dashboard and the agent's access updates accordingly.

What permissions does Actionist need when I connect 2Chat?

Actionist requests read and write access to messages, contacts, groups, and the WhatsApp Business catalogue on the numbers you select. It does not request access to your billing settings or account administration. You can revoke access at any time from 2Chat's Settings → API section, which immediately invalidates the token the agent is using.

Can the agent send WhatsApp messages to any number, or only existing contacts?

The agent can send WhatsApp text and media messages to any phone number that is registered on WhatsApp — use the Check if a Phone Number Has WhatsApp action first to confirm reachability. For bulk outreach, 2Chat's Business API terms and WhatsApp's commerce policy apply: template messages are required for outbound sessions initiated outside a 24-hour conversation window, so design workflows accordingly.

How do I prevent the agent from creating a reply loop when responding to incoming messages?

Add a loop-guard condition before the Send a WhatsApp Text Message step: check whether the incoming message was sent by the connected number itself (2Chat includes a fromMe flag in webhook payloads) and stop the workflow if true. Also set a per-contact message-rate limit in your workflow logic — for example, no more than one automated reply per 60 seconds per number — to prevent runaway cascades from rapid re-triggers.

Does the 2Chat integration support WhatsApp Business catalogue operations?

Yes. The agent can add, edit, and delete both WhatsApp Business Collections and Products, and can read the full catalogue to check current listings before making changes. This covers the complete catalogue lifecycle: creation, pricing updates, image swaps, and removal of discontinued items. Note that product images must be publicly accessible URLs — the agent cannot upload files directly from local storage.

What triggers are available, and how are they delivered?

2Chat delivers all trigger events — incoming messages, call completions, group membership changes, and audio transcriptions — via webhooks that Actionist registers automatically when you connect the integration. There is no polling; events arrive in real time. If a webhook delivery fails, 2Chat retries for up to 72 hours, so transient network issues don't cause silent gaps in your workflow.

Can I run scheduled WhatsApp broadcasts, or only event-triggered ones?

Both patterns work. For event-triggered broadcasts, connect a trigger (such as New WhatsApp Message or a CRM webhook) to the Send a WhatsApp Text Message action. For scheduled broadcasts, use Actionist's built-in scheduler to fire the workflow at a specific time — for example, a Monday-morning product update to a WhatsApp group. In either case the agent reads the target list from your data source at run time, so the message is always based on the current state of your data.

Does disconnecting 2Chat delete my contacts or message history?

Disconnecting 2Chat in Actionist removes the agent's API access but does not delete any data in your 2Chat account. Your contacts, message history, groups, and business catalogue remain intact in 2Chat. If you reconnect later, the agent resumes access from the current state — it does not replay historical messages or back-fill missed events from the disconnected period.