Channel Talk

· #423 most-used

Live chat, AI chatbot, and CRM — all in one inbox

CRMMarketingCommunicationSupportAutomation

Channel Talk is Korea's leading customer engagement platform, combining live chat, an AI-powered chatbot, video calls, marketing automation, and a team inbox into a single tool. Connect it to Actionist and your agents can register users, send targeted broadcasts, route chats to the right team in real time, fire marketing campaigns, and pull analytics — all without anyone leaving their current tab. The result is a support and marketing operation that reacts in seconds rather than minutes.

Try Channel Talk with Actionist Visit Channel Talk

Average time saved

10 hours

per person · per month

≈ 1 workdays back

Eliminates manual work. Connecting Channel Talk replaces the daily inbox triage, broadcast-list curation, and weekly-metrics export that your support team currently handles through point-and-click repetition.

Schedule

What your Channel Talk agent runs on autopilot

A week of scheduled jobs your Actionist agent will execute on your behalf.

28Scheduled jobs

7Agents at work

24/7Always on

Agents

Wed–Fri

Wed

Thu

Fri

10a

11a

12p

Multi-app workflows

Channel Talk × every other app you use

End-to-end automations that span multiple apps — each one a real business outcome.

6Workflows

9Apps spanned

~38 hrsSaved / week

6Personas served

For customer success

Featured4 apps

Churn signal to closed chat, under 60 seconds

When a customer emails in expressing frustration about a billing charge, the agent pulls their Channel Talk chat history to see if the issue has already been raised, then sends a personalised message into the open chat thread, assigns it to the senior support specialist on duty, and drops a calendar slot for a 15-minute call — all before the inbox queue has even refreshed. Customers who might have churned silently get a human response with context intact.

~11 hrs

Time saved for your team — every week, on autopilot

The flow

Trigger·When an email arrives in Gmail containing the phrase 'cancel' or 'refund'

Trigger

Step 1

Gmail

Detect cancellation or refund email

read

Step 2

Channel Talk

List user chats to find open threads

write

Step 3

Channel Talk

Send personalised message to open chat

write

Step 4

Slack

Alert senior support rep in #escalations

write

Step 5

Google Calendar

Book 15-minute resolution call with customer

Result

Send personalised message to open chatAlert senior support rep in #escalationsBook 15-minute resolution call with customer

The win

Saved per run

45 min

Runs / week

~15×

Churn risk addressed before customer walks

Driven byCustomer Support Agent

ROI

Savings

What your team gets back — two angles: what you stop doing manually, and what that's worth.

Without Actionist

What you do manually today

With Actionist

What your agent runs for you

Sales
18 min / week
Chat lead qualification
Sales reps manually read chat transcripts, look up CRM records, and decide which chats to pursue — taking 18 minutes of context-switching per day.
Sales Agent
0 min
Agent qualifies and routes instantly
The Sales Agent reads each new chat, fetches the user's HubSpot record, scores the lead, and either routes to an AE or triggers an automated nurture sequence.
Marketing
13 min / week
Broadcast copy-paste
Marketers manually segment users in Channel Talk and copy-paste campaign text for each cohort before sending broadcasts.
Marketing Agent
0 min
Agent targets and fires campaigns
The Marketing Agent fetches the correct user segment, tailors the message by plan and event history, and fires the Channel Talk broadcast automatically.
Customer Support
18 min / week
Manual chat triage
Support agents read every new chat, check the user profile, and decide which team or rep should own it — a 3-minute decision loop per chat.
Customer Support Agent
0 min
Agent assigns on arrival
The Support Agent reads the chat, fetches the user's profile, and assigns the conversation to the right team within seconds of opening.
Human Resources
7 min / week
Onboarding channel setup
HR manually registers new hires in Channel Talk and applies the correct internal tags and team assignments during onboarding.
Human Resources Agent
0 min
Agent registers and tags new hires
The HR Agent registers each new hire in Channel Talk with department tags and assigns them to the correct internal team as soon as the HRIS record is created.
Finance
13 min / week
Billing chat follow-up
Finance manually tracks open billing chats and writes follow-up messages after refunds or plan changes are processed.
Finance Agent
0 min
Agent closes and logs billing chats
The Finance Agent detects resolved billing events, sends the closing message to the customer's Channel Talk chat, and logs the transaction reference.
Operations
25 min / week
Weekly support analytics digest
Operations manually exports Channel Talk metrics, formats a report, and distributes it to stakeholders each Monday morning.
Operations Agent
0 min
Agent pulls and posts the digest
The Operations Agent fetches last week's analytics from Channel Talk and posts a formatted summary to Slack every Monday before stand-up.
Legal
6 min / week
Consent record audit
Legal manually checks Channel Talk user records to confirm marketing opt-in status before campaign approvals.
Legal Agent
0 min
Agent audits opt-in attributes
The Legal Agent queries Channel Talk user attributes for the target segment and generates a consent-compliance report before any broadcast is approved.

+ 100s of other Channel Talk automations

Average monthly

10 hrs / person / month

Average monthly

10 hrs / person / month

Calculator

Calculate what your team saves

Team size

10 people

Hourly rate

$20 / hr

Hours saved / week

Hours saved / year

1,250

Annual ROI

$25,000

Based on Channel Talk's typical team usage — the visible tasks plus a few other automations the agent runs: ~2.5 hrs / person / week of admin work automated.

Connect

How to plug Channel Talk into Actionist

Pick the connection method that suits your environment.

The fastest path: install the Channel Talk MCP server in one click and the agent connects through a permissioned OAuth handshake. No tokens to manage, no manual rotation — revoke access at any time from Channel Talk's developer settings.

Open the Apps tab

Find Channel Talk in the Apps library and click Connect. MCP is selected by default.

Authorise in Channel Talk

You'll be redirected to channel.io to approve the OAuth permission request. Select the workspace you want Actionist to access and click Authorise. You must be an Admin or Owner on that Channel Talk workspace.

Test the connection

Actionist runs a read-only call to verify the handshake. You're ready.

Actions

15 actions your agent can call

Read and write operations available to your Actionist agent.

Triggers

7 events your agent can react to

Events your agent watches for, and the actions it kicks off in response.

Skills

Skills that pair with Channel Talk

Reusable agent skills that work well alongside this app.

No paired skills curated yet. Add this app to your agent to discover what fits.

MCP servers

MCP servers that work with Channel Talk

Connect Actionist to MCP servers built for or around this app.

No MCP servers indexed for this app yet.

FAQs

Questions about Channel Talk + Actionist

How does Actionist connect to Channel Talk?

The recommended path is MCP: install the Channel Talk MCP server from the Apps tab, authorise via OAuth, and the agent gains a permissioned connection to your workspace. No API token to rotate, and you can revoke access from Channel Talk's developer settings at any time.

Which Channel Talk plans support API access?

The Channel Talk Open API is available on Business plans and above. If you are on the Free or Starter tier, you will need to upgrade before Actionist can make API calls. Check channel.io/pricing for the current plan matrix.

Can the agent trigger loops — for example, send a message that fires another trigger?

Yes, but you can guard against it. Use the 'Message received from user' trigger only (not 'any message'), and in your workflow conditions check that the message author is not a bot. Channel Talk's webhook payloads include a 'bot' flag on the author object — filter on that before the agent acts.

What user data does the agent have access to once connected?

With a standard Business API token, the agent can read and write user profiles, custom attributes, tags, chat histories, and analytics. It cannot access payment data or internal team DMs. Scope is limited to what your API token's role allows — use a role with minimum necessary permissions.

How does the agent handle Channel Talk rate limits?

Channel Talk's Open API enforces per-minute request limits that vary by plan tier. Actionist queues bulk operations like broadcast sends and analytics pulls automatically and retries with exponential backoff. For high-volume sends, schedule broadcasts during off-peak hours to stay within your plan's limits.

Can the agent send messages to closed chats?

No — Channel Talk only accepts new messages in open chats. If you need to re-engage a user whose chat is closed, use the 'Send broadcast message' action instead, which creates a new outbound thread rather than posting to the archived conversation.

How do scheduled analytics jobs work if Channel Talk is down?

Actionist retries the 'Get analytics summary' action up to three times with a 5-minute backoff. If all retries fail, the agent sends a Slack alert to the configured owner and logs the failure. The job resumes on the next scheduled run — it does not double-post when Channel Talk comes back online.

Can I disconnect Channel Talk without losing my workflow configurations?

Yes. Disconnecting Channel Talk from the Apps tab removes the active credential but leaves your workflow definitions intact in Actionist. When you reconnect, the same workflows resume using the new credentials — no rebuild needed. Any runs attempted while disconnected are logged as skipped, not failed.